Our services

At IP Netix, we offer a broad range of expert services designed to enhance and support your customers communication infrastructure, ensuring seamless connectivity for your business.

Full Delivery Service

Our Full Delivery Service encompasses every aspect of your customers communication needs from the ground up. Beginning with installation, our team integrates with your services organisation to ensure a smooth, hassle-free setup of your customers communication systems. We then either hand over the solution for acceptance or transition to a complete managed service, where we then partner with your organisation to oversee the operation, maintenance, and optimization of your customers systems to guarantee efficiency, reliability and satisfaction. This comprehensive approach ensures you support your customers with a communication infrastructure that supports their business objectives without interruption.

Design & Implementation

The cornerstone of effective communication systems lies in their design and implementation. At iPNetix, our approach is built around our relationships with our partners and is bespoke, creating tailored solutions that fit the unique demands of your customer’s business. Leveraging the full communications portfolio, our certified engineers work closely with your sales and support teams to design and implement solutions that not only meet today’s needs but are scalable for the future growth of your customers. This service ensures the communication systems you provide are a perfect fit for your customers’ business, providing a solid foundation for their operations now and well into the future.

Project Management

Our Project Management service is designed to take the complexity out of your customers communication projects. With a focus on precision, efficiency and customer satisfaction, our project managers oversee every detail from inception to completion. They ensure that the projects you sell are delivered on time, within budget, and to the highest standards of quality that your customers expect. By managing risks, resources, and schedules, our project management team ensures a smooth implementation of your communication solutions, allowing you to focus on your core business and your customers to reap the rewards.

Global Support Desk

Our Global Support Desk is the backbone of our post-implementation support, offering round-the-clock assistance to ensure your customers’ communication systems are always operational. With a global reach, our experienced engineers provide ongoing support, maintenance, and troubleshooting to resolve any issues swiftly either directly with your customers or through your own support processes. This 24/7/365 service ensures that help is always just a service gateway away, using any of the multiple means of communicating with us, minimizing downtime, and maintaining the continuity of your customer’s business operations.

Decades of Dedication

With over 1000 years of combined experience amongst our teams, iPNetix is a beacon of knowledge in the global communication industry. Our team's unparalleled expertise, derived from a plethora of Professional Services engineers from varied backgrounds, ensures that every solution we deliver is grounded in years of successful implementations and innovations. This wealth of experience enables us to tackle the most complex challenges confidently and efficiently, exciting you and delighting your customers.

Global Reach, Local Touch

iPNetix's global delivery capability does not come at the expense of personalised attention. Our extensive network allows us to offer support and services on a global scale while maintaining the kind of close, understanding relationship with our partners and their customers that only a local partner could provide. This unique blend ensures that, no matter where you are, you receive the same high-quality dependable service tailored to your specific needs, and delivered to your customers benefit.

Continuous Innovation

In a rapidly evolving world, staying ahead is key. iPNetix is committed to innovation, constantly exploring and implementing the latest advancements in communication technology. Our strategic partnerships with a number of communications providers since 2016 empowers us to offer cutting-edge solutions that not only meet current demands but also anticipate future trends. This proactive approach to technology keeps our partners at the forefront of communication capabilities, ensuring they always provide their customers with the best tools to achieve their business objectives.

Frequently asked questions

Any business looking to enhance its communication systems can benefit from our services. We have extensive experience across various sectors, including healthcare, finance, manufacturing, utilities, and more, providing tailored solutions to meet specific industry needs.

Absolutely. Our solutions are designed with scalability in mind, allowing for seamless expansion as your business grows. We work closely with you to anticipate future needs and plan accordingly.

Our team consists of former Avaya Professional Services engineers and continuously undergoes training and certification to stay at the forefront of Avaya technologies. This deep expertise ensures we can deliver the most advanced and efficient solutions.

Simply reach out to us via our contact page. We’ll discuss your needs, assess your current systems, and propose a tailored solution to elevate your communication infrastructure.

We utilise the latest technologies and follow best practices in design, implementation, and support to ensure high reliability. Our global support desk operates 24/7/365, ready to address any issues promptly to minimize downtime.

Yes, our global delivery capability means we can support your international operations, ensuring consistent and reliable communication solutions across all your locations.

Our combination of over 1000 years of collective experience, global reach with a local touch, commitment to continuous innovation, and our strategic partnership with Avaya sets us apart. We’re not just a service provider; we’re a partner dedicated to transforming your communication capabilities.

Yes, we provide comprehensive support and maintenance for Avaya communication systems, regardless of who originally installed them. Our aim is to ensure your communication systems are always running smoothly, supporting your business needs efficiently.

Ready to transform your service delivery and your customers' communications?

Get in touch with us today and discover the transformative difference IPNetix can make to your business

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